Shipping policy

Shipping destinations
We currently ship only to U.S. addresses that are eligible at checkout. Available shipping methods and charges are shown before you place an order.

Order processing
For in-stock items, we aim to hand orders to the carrier within 2–3 business days after payment is confirmed. Business days exclude weekends and U.S. holidays. This processing time is separate from carrier transit time. Items shown as Sold Out cannot be purchased until inventory is available. Any pre-order, if offered, will have its own clearly stated estimated ship date.

Delivery and tracking
At checkout, current options include Standard (estimated 3–5 business days in transit) and Express (estimated 1–2 business days in transit), where available. Carrier estimates are not guaranteed delivery dates. We will send tracking information when an order ships. Shipping charges, including any free-shipping threshold, are displayed at checkout.

Delays and address issues
If we cannot ship within the stated time, we will contact you with an updated estimate and offer the options required by applicable law, including cancellation and a refund when appropriate. Please check your shipping address before placing an order and email bollostcg@gmail.com promptly if you notice an error. We cannot guarantee a change once an order has been handed to the carrier.

Questions
Contact bollostcg@gmail.com with your order number for shipping help.