Refund policy

Change-of-mind returns
We do not accept returns or exchanges for a change of mind, including on sealed trading cards, accessories, or plush. Please review the product details and your cart before placing an order. This does not limit any rights you have under applicable law.

Damaged, defective, missing, or incorrect items
If your order arrives damaged, defective, incomplete, or different from what you ordered, email bollostcg@gmail.com promptly with your order number, a description of the issue, and clear photos of the item and packaging when available. We will review the issue and provide a remedy, such as a replacement or refund, as required by applicable law. If we ask you to return an item because of our error or a verified defect, we will provide instructions and cover the return shipping cost. Please do not mail an item back before contacting us.

Cancellations
Email bollostcg@gmail.com as soon as possible if you need to cancel an order. We will try to cancel it before fulfillment, but cannot guarantee cancellation once processing or shipment has begun. If an order cannot be shipped within the stated timeframe, we will provide the notice and options required by applicable law.

Refunds
Approved refunds are issued to the original payment method. The time it takes for a refund to appear depends on your payment provider. Shipping charges are refunded when required by law or when we determine an order issue was our error.

Contact
For any return, refund, or cancellation question, email bollostcg@gmail.com and include your order number.